Refund Policy

1. Scope

Sophlow is a digital software-as-a-service (SaaS) product. All purchases — including one-time payments and recurring subscriptions — are for access to a digital service delivered electronically. By making a purchase, you acknowledge that the service is provided digitally and that delivery begins immediately upon payment confirmation.

2. General Refund Position

Due to the nature of digital services where fulfilment begins immediately, all purchases are generally non-refundable once the service has been accessed. This is consistent with standard practice for SaaS products and is permitted under the Consumer Protection Act, 2019, for digital goods where service has been rendered.

We encourage you to use our free tier to evaluate the Service before making any paid commitment.

3. Eligible Refund Cases

Notwithstanding the above, we will consider refund requests in the following circumstances:

• Duplicate charge: You were charged more than once for the same purchase due to a technical error.
• Service not delivered: You were billed but were unable to access the paid features at any point during the billing period due to a fault on our end.
• Unauthorised transaction: A payment was made without your authorisation. You must report this within 7 days of the charge.
• Request within 48 hours: You request a refund within 48 hours of initial purchase and have not meaningfully used the paid features (at our reasonable discretion).

4. How to Request a Refund

To request a refund, email us at hello@tinkernlabs.com with the subject line “Refund Request” and include:

• Your registered email address.
• The date and amount of the charge.
• Your payment transaction ID or invoice number.
• A brief reason for the refund request.

We will acknowledge your request within 2 business days and aim to resolve it within 7 business days.

5. Refund Timelines

Approved refunds will be processed to the original payment method within 5–10 business days, subject to your bank or payment provider's processing time. We process refunds in accordance with the timelines specified under the Consumer Protection Act, 2019, and the guidelines of the Reserve Bank of India (RBI) where applicable.

6. Subscription Cancellations

You may cancel your subscription at any time from your account settings. Cancellation stops future billing but does not automatically trigger a refund for the current billing period. Access to paid features will continue until the end of the current paid period. Cancellations are not subject to refund unless they fall within an eligible case outlined in Section 3.

7. Governing Law

This Refund Policy is governed by the Consumer Protection Act, 2019, and applicable Indian law. Disputes shall be subject to the jurisdiction of the courts of Hyderabad, Telangana, India.

8. Contact